Terms and Conditions

Effective Date: 01-06-2025
Last Updated: 01-06-2025

Welcome to Grocerat (“Grocer At”, “we”, “us”, or “our”). TheseTerms and Conditions (“Terms”) apply to your access to and use of our website, mobile applications,and any other services (collectively, the “Platform”) provided by Grocer at.

Please read these Terms carefully before using our Platform.By accessing or using any part of the Platform, you agree to be bound by these Terms. If you do not agree, youmay not use our Platform.

1. Eligibility

You must be at least 18 years of age and capable of enteringinto a legally binding contract under applicable law. If you are using the Platform on behalf of an entity, yourepresent that you have the authority to bind that entity to these Terms.

2. User Account & Security

• You may need to create an account to access certainfeatures.

• You are responsible for maintaining theconfidentiality of your account credentials and all activity under your account.

• You agree to provide accurate and up-to-dateinformation and to update it as necessary.

3. Use of the Platform

You agree not to use the Platform for any unlawful purpose orin violation of any applicable law. You also agree not to:

• Copy, modify, distribute, or exploit any contentwithout authorization.

• Use automated tools (bots, scrapers, etc.) to accessthe Platform.

• Upload any harmful content, including malware orviruses.

4. Product Listings &Pricing

• Product descriptions, pricing, and availability aresubject to change without notice.

• While we strive for accuracy, we do not guaranteethat product descriptions or prices are error-free.

• In case of pricing errors, we reserve the right tocancel or refuse any order placed.

5. Order Acceptance &Cancellation

• We reserve the right to accept or reject orders atour sole discretion.

• Orders may be canceled due to unavailability, pricingerrors, fraud detection, or other reasons.

• Customers will be notified in case of cancellationsand refunded accordingly.

6. Shipping, Delivery &Logistics

• Delivery timelines are estimated and may vary due tolocation, availability, or external factors.

• We or our delivery partners will contact youregarding delivery updates.

• Title and risk of loss for products pass to you upondelivery.

7. Returns, Replacements &Refunds

• Products can be returned or replaced subject toour Return & Refund Policy.

• Items must be unused, in original packaging, andreturned within the return window.

• Refunds will be processed to the original paymentmethod.

8. Third-Party Sellers

Some products may be sold by third-party sellers through ourPlatform. In such cases:

• The seller is responsible for fulfillment, warranty,and support.

• Grocer is not liable for disputes or claims relatedto third-party products.

9. Payments

• All payments are processed securely through trustedthird-party gateways.

• You agree to provide accurate billing and paymentinformation.

• Grocer reserves the right to cancel orders forpayment fraud or errors.

10. Promotions, Offers &Discounts

• Promotions are subject to specific terms and may bewithdrawn at any time.

• Coupons and discounts are non-transferable and maynot be combined with other offers.

11. Intellectual Property

All content, logos, images, graphics, and software on thePlatform are owned by Grocer or its licensors and are protected by copyright, trademark, and other intellectualproperty laws. Unauthorized use is strictly prohibited.

12. Disclaimer of Warranties

The Platform and all services are provided “asis” and “as available” without warranties of any kind, either express or implied. We do notwarrant that the Platform will be uninterrupted, error-free, or free of viruses.

13. Limitation of Liability

Grocer shall not be liable for any indirect, incidental,consequential, or punitive damages arising from or related to the use of the Platform or purchase of anyproducts.

14. Termination

We reserve the right to suspend or terminate your account oraccess to the Platform at our sole discretion, with or without notice, for conduct that violates these Terms oris otherwise harmful to other users, us, or third parties.

15. Governing Law &Jurisdiction

These Terms shall be governed by and construed in accordancewith the laws of [Insert Country/State]. Any disputes shall be subject to the exclusive jurisdiction of thecourts in [Insert Jurisdiction].

16. Dispute Resolution

For any concerns or disputes, you agree to first attempt toresolve the issue informally by contacting our customer service team. If unresolved, disputes will be handledthrough arbitration or small claims court where permitted.

17. Modifications to Terms

Grocer reserves the right to update or modify these Terms atany time. Updates will be posted on this page with the new effective date. Continued use of the Platformconstitutes your acceptance of the modified Terms.

18. Contact Us

For any questions, feedback, or concerns, contact usat:
Email: support@Grocer.com
Phone: 9482611259
Address:Bengaluru

We appreciate your time and interest in visiting Grocer at.We are "Grocer at".

Acceptance of Terms and Conditions

You are welcome at Grocer at. If you continue to browse, youare in agreement to comply with and bound by the following terms of use, which together with our privacy policygovern Grocer at relationship with you in relation to this website. In case if you do not wish to agree to theoutlined terms and conditions (the "Terms of Use" or "Agreement"), please refrain from usingthis Website.

General

"Grocer at" , comprising of information services,content and transaction capabilities provided by Grocer at, its affiliates and other third parties.

The use of this website is subject to the following terms ofuse:Use of the Grocer at, its services and any purchase made at website are each subject to the Terms of Use setout in this Agreement.

In order to use the website and/or the Service (whether withor without registration) and to make any purchase, you must be 18 years of age or above.

Grocer at reserves the right to prevent you using the Websiteand the Service (or any part of them) and to prevent you from making any purchase.

The content of the pages of this website is for your generalinformation and use only. It is subject to change without notice.

Neither Grocer nor any third parties provide any warranty orguarantee as to the accuracy, timeliness, performance, completeness or suitability of the information, andmaterials found or services offered on this website for any particular purpose. You acknowledge that suchinformation and materials may contain inaccuracies or errors and we expressly exclude liability for any suchinaccuracies or errors to the fullest extent permitted by law.

Grocer at takes no responsibility for the services orproducts promoted through Grocer at. Also, Grocer at makes no warranty for the quality, safety, usability, orother aspect of the product or services promoted through Grocer at online platform.

Your usage of any information or materials on this website isentirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure thatany products, services or information available through this website meet your specific requirements.

Our objective is to give better online ecommerce experienceall the times but the Website may be unavailable from time to time for many reasons including but not limitedto, without limitation, routine maintenance. You comply with us and acknowledge that due to circumstances bothwithin and outside of the control of Grocer at, access to the site may be interrupted, suspended or terminated.Grocer at reserves the right, in its sole discretion, to terminate the access to the website and the relatedservices or any portion thereof at any time, without any notice. We may also change or discontinue any aspect orfeature of the Website, including, but not limited to, content, graphics, deals, offers, settings, hours ofavailability and equipment needed for access or use, time to time.

All trademarks reproduced in this website which are not theproperty of, or licensed to, the operator are acknowledged on the website. This website contains material whichis owned by or licensed to us or used with express authorization of the copyright and/or trademark owner. Anyviolation of this policy may result in a copyright, trademark or other intellectual property right infringementthat may subject User to civil and / or criminal penalties. This material includes, but is not limited to, thetext, images, music, sound, software, design, layout, look, appearance, graphics, and the entire contents.Reproduction is prohibited other than in accordance with the copyright notice, which forms part of terms of use.All other trademarks appearing on Grocer atare the property of their respective owners.

Unauthorized use of this website may give rise to a claim fordamages and/or be a criminal offence.

From time to time this website may also include links toother websites. These links are provided for your convenience to provide further information. They do notsignify that we endorse the website(s). We have no responsibility for the content of the linkedwebsite(s).

You may not create a link to this website from anotherwebsite or document without Grocer atprior written approval.

Your use of this website and any dispute arising out of suchuse of the website is subject to the laws of India. Any legal disputes, claims and differences shall be subjectto exclusive jurisdiction of the courts at Ahemdabad, India.

Grocer at reserves the right to make any changes to the Termsof Use and/or our Privacy Policy (which is incorporated herein) as we deem necessary or desirable without priornotification to you.

User Conduct

Grocer at and any other individual websites or merchantspecific, location specific sites now or hereinafter contained within or otherwise available through externalhyperlinks with our Website (the "Minisites") are private property. Every interaction on Grocer atmust conform to this Term of Use. User shall not post or spread through this Website and/or the Minisites anymaterial or information which violates or infringes in any way upon the rights of others, or any material whichis illegal, intimidating, abusive, defamatory, invasive of privacy or publicity rights, vulgar, lewd, sinful orotherwise objectionable, that promote a behavior which could be considered as a criminal offense, give rise tocivil liability or otherwise violate any law, or which, without Grocer at express prior.

Any conduct by a User that in Grocer at exclusive discretionis in breach of the Terms of Use or which restricts or inhibits any other User from using or enjoying thisWebsite and/or any of the Minisites is firmly prohibited. User shall not use Grocer at and/or any of theMinisites to market or accomplish any profitable, religious, political or non-commercial solicitation,including, but not limited to, the solicitation of users of Grocer at and/or the Minisites to become users ofother online or offline services directly or indirectly competitive or potentially competitive with Grocerat.

Grocer at reserves the right to revise and/or discontinue anydeals/products and/or services at any time without notice as part of Grocer at policy of on-goingproduct/services up-date and revision. The End User agrees that Grocer at policy may result in dissimilaritiesbetween the specification of products delivered to the End User and the specification of products ordered. Theaforementioned terms of User Conduct apply equally to and are for the interest of Grocer at, its subsidiaries,Affiliates and 3rd party Content providers, and each shall have the right to proclaim and impose these termsdirectly or on its own behalf.

Equipment

The responsibility of obtaining and maintaining all theequipment like telephone, computer hardware and other related instruments required to access and use Grocer atand all charges related thereto, belongs to user. Grocer at shall not be accountable for any harms to theUser's equipment resulting from the use of this Website.

Purchase and Redemption of Grocer at Vouchers.

Grocer at brings an opportunity to its Users to avail valuedeals and offers from multiple merchants which includes but not limited to hotels, restaurants, health &fitness centers, spa & saloons, other beauty & well being centers, educational institutes, entertainmentzones, holiday package vendors etc., also includes products from multiple vendors, with which Grocer at has anassociation at discounted prices by issue of vouchers which can be redeemed within a valid period fromassociated merchant outlets.

To avail the value deal user need to purchase the vouchers atGrocer at, which require creating a user account on the Website. It is required to grant you with easy access toprint your orders view your purchase history and modify your preferences.

Once placing an order at Grocer at, we get to know that youare interested in purchasing Grocer at Vouchers for buying / availing specific products and/or services whichyou have selected based on Grocer at standard terms and conditions, Terms of use and merchant-specificlimitations.

We would like to let you know that all Grocer at vouchers arepromotional vouchers and shall be subject to the Standard and Specific Terms and Conditions. We are issuingthese Vouchers on behalf of the merchants and only such merchants, to the exclusion of Grocer at, shall be heldresponsible for any and all injuries, illnesses, damages, charges, expenses, claims, liabilities and costssuffered by or in respect of a customer, caused in whole or in part by the merchants or which arises out of theproducts and/or services provided by the merchants, as well as for any unclaimed property liability arising fromunredeemed Grocer at Vouchers.

Copyright and Trademarks

Whatever you find in Grocer at Website, together with theMinisites, is the exclusive property of Grocer at or used with express permission of the copyright and/ortrademark owner. Any violation of this policy may result in a copyright, trademark or other intellectualproperty right infringement that may subject User to civil and / or criminal penalties.

Grocer at website comprises copyrighted material, trademarksand other proprietary information, including, but not limited to, text, photos, video, graphics, music, sound,software, and the entire contents of Grocer at is protected by copyright as a collective work under the Indiancopyright laws. We own a copyright in the selection, coordination, arrangement and enhancement of such content,as well as in the content original to it. User may not modify, publish, transmit, participate in the transfer orsale, create derivative works, or in any way exploit any of the content, in whole or in part. User may download/ print / save copyrighted material for User's personal use only. Except as otherwise expressly stated undercopyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloadedmaterial without the proper and explicit permission of Grocer at and the copyright owner is permitted. In caseif copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion ofauthor attribution, trademark legend or copyright notice shall be made. User hereby acknowledges that he/she/itdoes not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within oron the Website or a Web site otherwise owned or operated in conjunction with Grocer at shall not be deemed to bein the public domain but rather the exclusive property of Grocer at, unless such site is under license from theTrademark owner thereof in which case such license is for the exclusive benefit and use of Grocer at, unlessotherwise stated.

User shall not upload post or otherwise make available onthis Website any material protected by copyright, trademark or other proprietary right without the expresspermission of the owner of the copyright, trademark or other proprietary right. Grocer at doesn't have anyexpress burden or responsibility to provide User with indications, markings or anything else that may encourageUser in determining whether the material in question is copyrighted or trademarked. User shall be solely liablefor any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harmresulting from such a submission. By submitting material to any public area of this Website, User warrants thatthe owner of such material has expressly granted Grocer at the royalty-free, perpetual, irrevocable andnon-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute suchmaterial (in whole or in part) worldwide and/or to incorporate it in other works in any form, media ortechnology now known or hereafter developed for the full term of any copyright that may exist in such material.A user also permits any other User to access, view, store or reproduce the material for that User's personaluse. User hereby grants Grocer at the right to edit, copy, publish and distribute any material made available onGrocer at Website by User. The foregoing terms of Copyright and Trademarks Section apply equally to and are forthe benefit of Grocer at, its subsidiaries, Affiliates and Third Party Content Providers and each shall have theright to assert and enforce such provisions directly or on its own behalf.

Disclaimer of Warranties

You explicitly agree and understand that:

Your use of the use of this website and the minisites,Product and service is at your sole risk. The Product and service is provided on an "as is" and"as available" basis. Grocer at and its subsidiaries, affiliates, officers, employees, agents,partners and licensors clearly disclaim all warranties of any kind, whether express or implied, including, butnot limited to the implied warranties of merchantability, fitness for a particular purpose andnon-infringement.

Grocer at, its Parent Group & Subsidiaries, affiliates,officers, employees, agents, partners and licensors make no warranty that

The Product/service will meet your requirements.

The service will be uninterrupted, timely, secure orerror-free.

The results that may be obtained from the use of the servicewill be accurate or reliable.

The quality of any products, services, information or othermaterial purchased or obtained by you through the service or through the Service advertisers or partners willmeet your expectations.

Any errors in the software will be corrected.

Any material downloaded or otherwise obtained through the useof the service availed is at your own discretion and risk, and you will be solely responsible for any damage toyour computer system or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtainedby you from Grocer at or through or from the service shall create any warranty not expressly stated in the termsof use.

Any error which may be a result of typographical, clerical oromission in sales literature, quotation, price list, acceptance of offer, invoice or other documents orinformation issued by Grocer at shall be subject to improvement and correction without any liability on the partof Grocer at.

Grocer at does not take any accountability for third partywarranties or for any effect that the Grocer at services may have on those warranties.

Liability Limitations

This is to be informed that, to the supreme extent allowed byour applicable law, neither Grocer at nor any of its parents, members, subsidiaries, service providers,licensors, officers, directors or employees shall be liable for any direct, indirect, incidental, special orconsequential damages that may arise out of or relating to this agreement, resulting from the use or theincompetence to use the service or for the cost of procurement of substitute goods and services or resultingfrom any goods or services purchased or obtained or messages received or transactions entered through theservice or resulting from unauthorized access or alteration of user's transmissions or data, including butnot limited to, damages for loss of profits, use, data or other intangible, even if such party has been advisedof the possibility of such damages. Without limiting the preceding, everything on the site is provided to you"as is" without warranty of any kind, either explicitly articulated and expressed or inferredincluding, but not limited to, the implied warranties of services, merchantability, fitness for a particularpurpose, or non-infringement. Grocer at disclaims all liability, irrespective of the nature of action, for theact of other members, or users comprising unauthorized users, or hackers of the service.

In no event Grocer at shall be held accountable to the Usersor anyone else for any inaccuracy, errors or omission in, or loss, injury or damage caused as a whole or inparts by failures, delays or disruptions of the Service normally, and any aspect ancillary thereto; the Useragrees to compensate Grocer at for any and all third party claims arising from any such or of the failures,delays or disruptions in regards to use of the Grocer at Products and/or Services.

Without in any way limiting the foregoing, Grocer at shall inno event have (in the aggregate) any monetary liability whatsoever in connection with this Agreement.

As a user, you acknowledges that Grocer at doesn'tguarantee the availability of the Service at all times and across every locations.

As a user, you explicitly acknowledge and agree that the useof the Service is normally at his/her own risk and Service is being provided on "as is" and "asavailable" basis" without any warranties or conditions whatever, express or inferred.

Though Grocer at will be reasonably careful at all timesabout the quality and correctness of information available at Grocer at website, Grocer at do not create anywarranties or illustrate that the information available shall be true, correct or error free in the all thecases.

As a user, you acknowledge that Grocer at shall not be heldaccountable for any damage, loss or liability of any kind incurred by whomsoever and resulting from use Grocerat Services, the Grocer at website and its content; any downloads from the Grocer at website.

Monitoring

Grocer at shall reserves the rights, but not under anyobligation that we monitor the content of the Grocer at website at all times, that may include but not limitedto any chat rooms and forums that may hereinafter be included as part of the Website, to define compliance withthis Agreement and any operating rules vested by Grocer at, as well as to fulfill any appropriate law,regulation or authorized government request. Without limiting the foregoing, Grocer at reserves the rights toremove any material that Grocer at, in its sole discretion, finds to be in violation of the provisions hereof orotherwise disagreeable.

Privacy

By using this website user accepts that all dialogue forratings, comments, bulletin board service, chat rooms and/or other message or communication facilities(collectively "Communities") are public and not private communications, and that, therefore, othersmay read User's communications without User's knowledge. Grocer at does not regulate or authorize thecontent, messages or information found in any Community, and, therefore, Grocer at explicitly disclaims anyliability regarding the Communities and any actions resulting from User's participation in any Community,including any disagreeable content. Usually, any communication which User posts on the Website (whether in chatrooms, discussion groups, message boards or otherwise) is considered to be non-confidential. In case ifparticular web pages allow the submission of communications that will be treated by Grocer at as confidential,that fact will be stated on those pages. By posting comments, messages or other information on the Grocer atWebsite, User grants Grocer at the right to use such comments, messages or information for promotions,advertising, market research or any other lawful purpose. Visit our Privacy Policy for more details.

License Grant

By posting any communications on or through Grocer atWebsite, User shall be deemed to have granted to Grocer at a royalty-free, perpetual, irrevocable &non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display thecommunication alone or as part of other works in any form, media, or technology whether now known or hereafterdeveloped, and to sublicense such rights through multiple tiers of sublicensees.

Indemnification

User agrees to defend, indemnify and hold harmless Grocer at,its subsidiaries and Affiliates, and their respective directors, officers, employees and agents from and againstall claims and expenses, including attorneys' fees, arising out of the use of (i) this Website and/or theMinisites by User. (ii) The use of the Grocer at Vouchers.

Termination

Grocer at may terminate this Agreement at any time. Withoutlimiting the foregoing, Grocer at shall have the right to immediately terminate any passwords or accounts ofUser in the event of any conduct by User which Grocer at, in its sole discretion, considers to be unacceptable,or in the event of any breach by User of this Agreement. The provisions in User Conducts, Copyright andTrademarks, Disclaimer of Warranty, Limitation of Liability, License Grant, Indemnification and Terminationsections will survive termination of this Agreement.

Third Party Content

Grocer at, alike Internet Service Provider, is a distributor(and not a publisher) of content supplied by third parties and Users. Accordingly, Grocer at has no moreeditorial control over such content than does a public library, bookstore or newsstand. Any opinions, advice,statements, services, offers, or other information or content expressed or made available by third parties,including information providers, or any other Users are those of the respective author(s) or distributors andnot of Grocer at. Neither Grocer at nor any third-party provider of information guarantees the accuracy,completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose (please refer to Disclaimer of Warranty & Limitation of Liability section above for the complete provisionsgoverning limitation of liabilities and disclaimers of warranty). In many instances, the content availablethrough Grocer at Website represents the opinions and judgments of the respective information provider, User, orother user not under contract with Grocer at. Grocer at neither endorses nor is responsible for the accuracy orreliability of any opinion, advice or statement made on the Website by anyone other than authorized Grocer atemployee spokespersons while acting in official capacities. Under no circumstances will Grocer at be liable forany loss or damage caused by User's reliance on information obtained through the Website. It is theresponsibility of User to evaluate the accuracy, completeness or usefulness of any information, opinion, adviceetc. or other content available through the Website. The Website contains links to third party Websitesmaintained by other content providers. These links are provided solely as a convenience to you and not as anendorsement by Grocer at of the contents on such third-party sites and Grocer at hereby expressly disclaims anyrepresentations regarding the content or accuracy of materials on such third-party Web sites. If User chooses toaccess linked third-party Web sites, User does so at own risk. Unless you have executed a written agreement withGrocer at expressly permitting you to do so, you may not provide a hyperlink to the Website from any otherwebsite. Grocer at reserves the right to revoke its consent to any link at any time in its solediscretion.

Force Majeure

Without prejudice to any other terms herein, Grocer at shallnot be held accountable for any loss, damage or penalty as a result of any delay in or failure to deliver orotherwise perform hereunder due to any cause beyond the Grocer at control, including, without limitation, actsof the User, embargo or other governmental act, regulation or request affecting the conduct of Grocer atbusiness, fire, explosion, accident, theft, vandalism, riot, acts of war, strikes or other labour difficulties,lightning, flood, windstorm or other acts of God.

Miscellaneous

This Agreement and any operating rules for the Websiteestablished by Grocer at constitute the entire agreement of the parties with respect to the subject matterhereof. No waiver by either party of any breach or default hereunder is a waiver of any preceding or subsequentbreach or default. The section headings used herein are for convenience only and shall be of no legal force oreffect. If any provision of this Agreement is held invalid by a court of competent jurisdiction, such invalidityshall not affect the enforceability of any other provisions contained in this Agreement and the remainingportions of this Agreement shall continue in full force and effect. The failure of either party to exercise anyof its rights under this Agreement shall not be deemed a waiver or forfeiture of such rights or any other rightsprovided hereunder.

Grocer at headquarters are in ahmedabad, India. Any issuesthat require Legal intervention arising out of, but not exclusive to the use of, this Website or the Minisites(unless otherwise specifically stated) are governed by and in accordance with the laws of India (exclusive ofits rules regarding conflicts of laws), and dispute that may arise in relation hereto shall be subject to theexclusive jurisdiction of the courts of ahmedabad.